Terms of Use

Unihance’s mission is to improve lives through learning. We enable anyone anywhere to create and share educational courses (instructors) and to enroll in these educational courses to learn (students). We consider our marketplace model the best way to offer valuable educational content to our users. We need rules to keep our platform and services safe for you, us and our student and instructor community. These Terms apply to all your activities on Unihance website and other related services ( “Services”).

If you publish a course on Unihance platform, you must also agree to the Instructor Terms. We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy.

1. Accounts

You need an account for most activities on our platform, including to purchase and enroll in a course or to submit a course for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You may not share your account login credentials with anyone else. You are responsible for what happens with your account and Unihance will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our Support Team. We may request some information from you to confirm that you are indeed the owner of your account.

Students and instructors must be at least 18 years of age to create an account on Unihance and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live, you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you enroll in courses that are appropriate for you. If you are below this age of consent to use online services, you may not create a Unihance account. If we discover that you have created an account that violates these rules, we will terminate your account. Under our Instructor Terms, you may be requested to verify your identity before you are authorized to submit a course for publication on Unihance.

You can terminate your account at any time. Check our Privacy Policy to see what happens when you terminate your account.

2. Course Enrollment and Lifetime Access

Under our Instructor Terms, when instructors publish a course on Unihance, they grant Unihance a license to offer a license to the course to students. This means that we have the right to sublicense the course to the students who enroll in the course. As a student, when you enroll in a course, whether it’s a free or paid course, you are getting a license from Unihance to view the course via the Unihance platform and Services, and Unihance is the licensor of record. Courses are licensed, and not sold, to you. This license does not give you any right to resell the course in any manner (including by sharing account information with a purchaser or illegally downloading the course and sharing it on torrent sites).

In legal, more complete terms, Unihance grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a Unihance authorized representative.

We generally give a lifetime access license to our students when they enroll in a course. However, we reserve the right to revoke any license to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to legal or policy reasons, for example, if the course you enrolled in is the object of a copyright complaint, or if we determine its content violates our Trust & Safety Policies . The lifetime access is not applicable to add-on features and services associated with a course. For example, translation captions of courses may be disabled by instructors at any time, and instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with a course. To be clear, the lifetime access is to the course content but not to the instructor.

Instructors may not grant licenses to their courses to students directly, and any such direct license shall be null and void and a violation of these Terms.

3. Payments, Credits, and Refunds

3.1 Pricing

The prices of courses on Unihance are determined based on the terms of the Instructor Terms and our Promotions Policy .

We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.

If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

3.2 Payments

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Unihance works with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

3.3 Gift and Promotional Codes

Unihance or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional credits applied to your Unihance account, which then may be used to purchase eligible courses on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific courses.

These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your Unihance account. Gift and promotional codes offered by Unihance may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.

4. Content and Behavior Rules

You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

If you are a student, the Services enable you to ask questions to the instructors of courses you are enrolled in, and to post reviews of courses. For certain courses, the instructor may invite you to submit content as “homework” or tests. Don’t post or submit anything that is not yours.

If you are an instructor, you can submit courses for publication on the platform and you can also communicate with the students who have enrolled in your courses. In both cases, you must abide by the law and respect the rights of others: you cannot post any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country. You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences. Make sure you understand all the copyright restrictions set forth in the Instructor Terms before you submit any course for publication on Unihance.

If we are put on notice that your course or content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behavior violates our Trust & Safety Policies , or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove your content from our platform. Unihance complies with copyright laws. Check out our Intellectual Property Policy for more details.

Unihance has discretion in enforcing these Terms and our Trust & Safety Policies . We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If one of our instructors has published a course that infringes your copyright or trademark rights, please let us know. Our Instructor Terms require our instructors to follow the law and respect the intellectual property rights of others. For more details on how to file a copyright or trademark infringement claim with us, see our Intellectual Property Policy .

5. Unihance’s Rights to Content You Post

The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow Unihance to reuse and share it but you do not lose any ownership rights you may have over your content. If you are an instructor, be sure to understand the course licensing terms that are detailed in the Instructor Terms.

When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize Unihance to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.

In legal language, by submitting or posting content on or through the Platform, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Unihance for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

6. Using Unihance at Your Own Risk

Our platform model means we do not review or edit the courses for legal issues, and we are not in a position to determine the legality of course content. We do not exercise any editorial control over the courses that are available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the courses. If you enroll in a course, you rely on any information provided by an instructor at your own risk.

By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. Unihance has no responsibility to keep such content from you and no liability for your access or enrollment in any course, to the extent permissible under applicable law. This also applies to any courses relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of courses, and by enrolling in such courses you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your enrollment in a course.

When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.

We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students.

When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

7. Unihance’s Rights

All right, title, and interest in and to Unihance platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of Unihance and its licensors. Our platform and services are protected by copyright, trademark, and other laws of both the Hashemite Kingdom of Jordan and foreign countries. Nothing gives you a right to use Unihance name or any of Unihance trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Unihance or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using Unihance platform and Services:

  • access, tamper with, or use non-public areas of the platform (including content storage), Unihance’s computer systems, or the technical delivery systems of Unihance’s service providers.
  • disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
  • copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on Unihance platform or Services.
  • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
  • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Unihance); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

8. Miscellaneous Legal Terms

8.1 Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with Unihance. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us (which include, if you are an instructor, the Instructor Terms and the Promotions Policy ).

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

The following sections shall survive the expiration or termination of these Terms: Sections 2 (Course Enrollment and Lifetime Access), 5 (Unihance’s Rights to Content You Post), 6 (Using Unihance at Your Own Risk), 7 (Unihance’s Rights), 8 (Miscellaneous Legal Terms), and 9 (Dispute Resolution).

8.2 Disclaimers

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their course. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Unihance or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

8.3 Limitation of Liability

There are risks inherent to using our Services, for example, if you enroll in a health and wellness course like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

8.4 Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Unihance, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

8.5 Governing Law and Jurisdiction

When these Terms mention “Unihance,” they’re referring to Unihance entity that you’re contracting with. If you’re a student, your contracting entity and governing law will generally be determined based on your location.

If you’re a student located in any geographical region, or if you’re accessing our Services as an instructor, you’re contracting with Unihance, Inc. and these Terms are governed by the laws of the Jordanian courts without reference to its choice or conflicts of law principles.

8.6 Legal Actions and Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to support@Unihance.com).

8.7 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

8.8 No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

9. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Unihance reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

10. How to Contact Us

The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.

Thanks for teaching and learning with us!

11. Refunds and cancellation policy

If the course you purchased is not what you were expecting, you can request, within 30 days of your purchase of the course, that Unihance apply a refund to your account. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment processing partners and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. Unihance also reserves the right to refund students beyond the 30-day limit in cases of suspected or confirmed account fraud.

You can request a refund by contacting our support team. As detailed in the Instructor Terms, instructors agree that students have the right to receive these refunds.

If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website. Refund credits may expire if not used within the specified period, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Trust & Safety Policies , you will not be eligible to receive a refund.

Privacy Policy

We at Unihance (“Unihance”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use Unihance website or related services (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

1. What Data We Get

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

Account Data

In order to use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, phone number, occupation, skill interests, gender, race, ethnicity, government ID information, verification photo, age, and date of birth, and assign you a unique identifying number (“Account Data”).

Profile Data

You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others.

Shared Content

Parts of the Services let you interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.

Course Data

When you enroll in and take courses, we collect certain data including which courses, assignments and quizzes you’ve started and completed; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements.

Student Payment Data

If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, Unihance does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Instructor Payment Data

If you are an instructor, you can link your PayPal or other payment account to the Services to receive payments. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In order to comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes. For security, Unihance does not collect or store sensitive bank account information. The collection, use, and disclosure of your payment, billing, and taxation data is subject to the privacy policy and other terms of your payment account provider.

Data About Your Accounts on Other Services

We may obtain certain information through your social media or other online accounts if they are connected to your Unihance account. If you login to Unihance via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts.

Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.

If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

Sweepstakes, Promotions, and Surveys

We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address, date of birth, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

Communications and Support

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

1.2 Data We Collect through Automated Means

When you access the Services (including browsing courses), we collect certain data by automated means, including:

System Data

Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Usage Data

Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”).

Approximate Geographic Data

An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

2. How We Get Data About You

2.1 Cookies and Data Collection Tools

We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities across websites, including on Unihance. They allow us to remember things about your visits to Unihance, like your preferred language, and to make the site easier to use.

Unihance and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

Unihance uses the following types of Data Collection Tools for the purposes described:

  • Strictly Necessary: These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or enrolling in courses), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
  • Functional: These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).
  • Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of Unihance to see which features or content users prefer and determine which email messages are opened.
  • Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you like your Usage and System Data (as detailed in Section 1), and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
  • Social Media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional. To learn more about managing Data Collection Tools, refer to Section 6.1 (Your Choices About the Use of Your Data) below.

3. What We Use Your Data For

We use the data we collect through your use of the Services to:

  • Provide and administer the Services, including to facilitate course participation, issue course completion certificates, display customized content, and facilitate communication with other users;
  • Process instructor payments;
  • Process your requests and orders for courses, products, specific services, information, or features;
  • Communicate with you about your account by:
    • Responding to your questions and concerns;
    • Sending you administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
    • Sending you information, such as by email or text messages, about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt out of at any time);
  • Manage your account and account preferences;
  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
  • Solicit feedback from users;
  • Market and administer surveys and promotions administered or sponsored by Unihance;
  • Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers;
  • Identify unique users across devices;
  • Tailor advertisements across devices;
  • Improve our Services and develop new products, services, and features;
  • Analyze trends and traffic, track purchases, and track usage data;
  • Advertise the Services on third-party websites and applications;
  • As required or permitted by law; or
  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

4. Who We Share Your Data With

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

  • With Your Instructors: We share data that we have about you (except your email address) with instructors or teaching assistants for courses you enroll in or request information about, so they can improve their courses for you and other students. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to Unihance, and your activities on Unihance. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants. We also enable our instructors to implement Google Analytics on their course pages to track sources of traffic to their courses and optimize their course pages.
  • With Other Students and Instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable by other users depending on your settings.
  • With Service Providers , Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
  • With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
  • To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.
  • To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
  • For Advertising: If we decide to use an advertising-supported revenue model in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 2.1), to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising), and to undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising, see Section 6.1 (Your Choices About the Use of Your Data) below. Note that if you opt out, you’ll continue to be served generic ads.
  • For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
    • Permitted or required by law;
    • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
    • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
    • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
    • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
    • Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Unihance, our users, employees, members of the public, or our Services.
    • We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
  • During a Change in Control: If Unihance undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
  • After Aggregation/De-identification: we may disclose or use aggregated or de-identified data for any purpose.
  • With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.

5. Security

Unihance takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Unihance, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.

6. Your Rights

6.1 Your Choices About the Use of Your Data

You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.

  • To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account . Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
  • The browser or device you use may allow you to control cookies and other types of local data storage.

If you have any questions about your data, our use of it, or your rights, contact us at support@Unihance.com.

6.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data that Unihance collects and maintains as follows:

  • To update data you provide directly, log into your account and update your account at any time.
  • Account termination:
    • You can terminate your account at any time.
    • If you have any issues terminating your account, please contact our Support Team.
    • Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

outside those areas. Additionally, if you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your data supervisory authority.

Personal data is also processed outside of the UK, Switzerland, and the EEA by our Unihance group companies, or our service providers, including to process transactions, facilitate payments, and provide support services as described in Section 4. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Unihance and its processors.

7. Updates & Contact Info

7.1 Modifications to This Privacy Policy

From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

7.2 Interpretation

Any capitalized terms not defined in this policy are defined as specified in Unihance's Terms of Use.

7.3 Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our support team at support@Unihance.com.

Instructor Terms

Preamble

These Instructor Terms of Use (the "Terms") constitute a legally binding agreement between you (including any business entity you are acting on behalf of, where applicable) (hereafter, "Instructor," "you," "your") and Altahsin Liltaelim Al'iliktruni LLC. (hereafter, "Unihance" "Company", "We," " Us" or "Our"). The Terms govern your use of and access to our website (collectively, our "Platform"). By registering as an Instructor, you agree to become bound by the Terms.

Unihance reserves the right to revise the Terms in its sole discretion at any time by posting the changes on this page. Changes become effective thirty (30) days after posting. Your continued use of our "Platform" after any change becomes effective shall mean that You accept those changes. You should visit the Site regularly to ensure You are familiar and aware of the latest version of the Terms. Notwithstanding the preceding sentences of this section, no revisions to these Terms will apply to any dispute between you and the Company that arose prior to the date of such revision.

When you sign up to become an instructor on Unihance platform, you agree to abide by these Instructor Terms ("Terms"). These Terms cover details about the aspects of Unihance platform relevant to instructors and are incorporated by reference into our Terms of Use, the general terms that govern your use of our Services. Any capitalized terms that aren't defined in these Terms are defined as specified in the Terms of Use.

As an instructor, you are contracting directly with Unihance (a limited liability company in Jordan), regardless of whether another Unihance subsidiary facilitates payments to you.

 

Article 1: Key Terms

1. Courses: means, singly or collectively as the context may require, live and recorded instruction and learning services provided by Instructors.

2. Partner Sites: means, singly or collectively as the context may require, any affiliated publisher websites and sub-domains, and any other affiliated websites as may be designated by Unihance.

3. Direct Sites: means, singly or collectively as the context may require, www.Unihance.com, and any other websites owned and operated directly by Unihance.

4. Network: means, singly or collectively as the context may require, a combination of Partner Sites and Direct Sites as defined above.

5. Users: means any visitor to the Network.

Students or Purchasers:

any user that purchases an Instructor's Course.

 

 

Article 2: Instructor Obligations

As an instructor, you are responsible for all content that you post, including lectures, quizzes, coding exercises, practice tests, assignments, resources, answers, course landing page content, and announcements (" Submitted Content").

You represent and warrant that:

· You will provide and maintain accurate account information;

· You own or have the necessary licenses, rights, consents, permissions, and authority to authorize Unihance to use your Submitted Content as specified in these Terms and the Terms of Use;

· Your Submitted Content will not infringe or misappropriate any third party's intellectual property rights;

· You have the required qualifications, credentials, and expertise (including education, training, knowledge, and skill sets) to teach and offer the services that you offer through your Submitted Content and use of the Services; and

· You will ensure a quality of service that corresponds with the standards of your industry and instruction services in general.

You warrant that you will not:

· Post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information;

· Post or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through the Services or to any user;

· Use the Services for business other than providing tutoring, teaching, and instructional services to students;

· Engage in any activity that would require us to obtain licenses from or pay royalties to any third party, including the need to pay royalties for the public performance of a musical work or sound recording;

· Frame or embed the Services (such as to embed a free version of a course) or otherwise circumvent the Services;

· Impersonate another person or gain unauthorized access to another person's account;

· Interfere with or otherwise prevent other instructors from providing their services or courses; or

Abuse Unihance resources, including support services.

 

Article 3: Additional Terms

Any personal information submitted in connection with Your use of Our Products is subject to Terms of Use and our Privacy Policy. If there is a conflict between the Instructor Terms of Use and Our Terms of Use, the Instructor Terms of Use will govern.

 

Article 4: License to Unihance

The Instructor authorizes Unihance to market, offer, sell and distribute one or more of Instructor's Courses, and Unihance shall offer, sell and distribute the Courses on the Network, subject to the terms and conditions set forth herein. All submitted courses are subject to Our approval and will not be published on the Network until all required materials have been received and approved by Unihance. Notwithstanding such approval, Unihance does not guarantee minimum distribution levels or success of any individual Course.

You grant Unihance the rights detailed in the Terms of Use to offer, market, and otherwise exploit your Submitted Content, and to sublicense it to students for these purposes directly or through third parties. This includes the right to add captions or otherwise modify content to ensure accessibility.

Unless otherwise agreed (including within our Promotions Policy), you have the right to remove all or any portion of your Submitted Content from the Services at any time. Except as otherwise agreed, Unihance's right to sublicense the rights in this section will terminate with respect to new users 60 days after the Submitted Content's removal. However, (1) rights given to students before the Submitted Content's removal will continue in accordance with the terms of those licenses (including any grants of lifetime access) and (2) Unihance's right to use such Submitted Content for marketing purposes shall survive termination.

We may record all or any part of your Submitted Content for quality control and for delivering, marketing, promoting, demonstrating, or operating the Services. You grant Unihance permission to use your name, likeness, voice, and image in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Services, your Submitted Content, or Unihance's content, and you waive any rights of privacy, publicity, or other rights of a similar nature, to the extent permissible under applicable law.

 

Article 5: Trust & Safety

5.1 Trust & Safety Policies

You agree to abide by Unihance's Trust & Safety policies, Restricted Topics Policy and other course quality standards or policies prescribed by Unihance from time to time. You should check these policies periodically to ensure that you comply with any updates to them. You understand that your use of the Services is subject to Unihance's approval, which we may grant or deny at our sole discretion.

We reserve the right to remove courses, suspend payouts, and/or ban instructors for any reason at any time, without prior notice, including in cases where:

· An instructor or course does not comply with our policies or legal terms (including the Terms of Use);

· A course falls below our quality standards or has a negative impact on the student experience;

· An instructor engages in behavior that might reflect unfavorably on Unihance or bring Unihance into public disrepute, contempt, scandal, or ridicule;

· An instructor engages the services of a marketer or other business partner who violates Unihance's policies; or

· As determined by Unihance in its sole discretion.

5.2 Relationship to Other Users

A. Instructors don't have a direct contractual relationship with students, so the only information you'll receive about students is what is provided to you through the Services. You agree that you will not use the data you receive for any purpose other than providing your services to those students on the Unihance platform, and that you won't solicit additional personal data or store students' personal data outside Unihance platform. You will indemnify Unihance against any claims arising from your use of students' personal data.

B. While Unihance makes every effort to troubleshoot User inquiries regarding Instructor Courses, Instructors will be responsible for coordinating with Unihance in order to ensure all reasonable User questions or complaints are resolved in a manner that preserves Unihance's good reputation and best interests.

5.3 Anti-Piracy Efforts

We partner with anti-piracy vendors to help protect your courses from unauthorized use. To enable this protection, you hereby appoint Unihance and our anti-piracy vendors as your agents for the purpose of enforcing copyrights for each of your courses, through notice and takedown processes (under applicable copyright laws) and for other efforts to enforce those rights. You grant Unihance and our anti-piracy vendors primary authority to file notices on your behalf to enforce your copyright interests.

You agree that Unihance and our anti-piracy vendors will retain the above rights unless you revoke them by sending an email to support@Unihance.com with the subject line: "Revoke Anti-Piracy Protection Rights" from the email address associated with your account. Any revocation of rights will be effective 72 hours after we receive it.

Article 6: Pricing

6.1 Price Setting

When creating a course, you will be prompted to select any price for your course given that the minimum allowed price for any course is (5 USD).

You give us permission to share your courses for free with our employees, with selected partners, and in cases where we need to restore access accounts who have previously purchased your courses. You understand that you will not receive compensation in these cases.

6.2 Transaction Taxes

If a student purchases a product or service in a country that requires Unihance to remit national, state, or local sales or use taxes, value added taxes (VAT), or other similar transaction taxes (" Transaction Taxes"), under applicable law, we will collect and remit those Transaction Taxes to the competent tax authorities for those sales. We may increase the sale price at our discretion where we determine that such taxes may be due. For purchases through mobile applications, applicable Transaction Taxes are collected by the mobile platform (such as Apple's App Store or Google Play).

6.3 Promotional Programs

Unihance offers several optional marketing programs (Promotional Programs) in which you can choose to participate, as detailed in our Promotions Policy. These programs can help increase your revenue potential on Unihance by finding the optimal price point for your courses and promoting them through additional marketing channels.

There is no up-front cost to participate in these programs, and you can modify your participation status at any time, though changes you make will not apply to currently active campaigns.

Article 7: Payments

7.1 Revenue Share

When a student purchases your course, we calculate the gross amount of the sale as the amount actually received by Unihance from the student (" Gross Amount"). From this, we subtract any Transaction Taxes, any mobile platform fees applied to mobile provider checkout sales, a 3% administrative and handling fee for any non-mobile provider checkout sales, and any amounts paid to third parties in connection with the Promotional Programs to calculate the net amount of the sale (" Net Amount").

If you have not opted into any of Unihance's optional Promotional Programs, your revenue share will be 70% of the Net Amount less any applicable deductions, such as student refunds. If we change this payment rate, we will provide you 30 days notice using prominent means, such as via email or by posting a notice through our Services.

If you opt into any of the Promotional Programs, the relevant revenue share may be different and will be as specified in the Promotions Policy.

Unihance makes all instructor payments in U.S. dollars (USD) regardless of the currency with which the sale was made. We will assume transaction processing fees, excluding foreign currency conversion fees and wiring fees. Your revenue report will show the sales price and your converted revenue amount (in USD).

7.2 Receiving Payments

For us to pay you in a timely manner, you must own a PayPal account in good standing and must keep us informed of the correct email associated with your account.

You understand and agree that you are ultimately responsible for any taxes on your income.

Depending on the applicable revenue share model, payment will be made within 45 days of the end of the month in which (a) we receive the fee for a course or (b) the relevant course consumption occurred.

We reserve the right not to pay out funds in the event of identified fraud, violations of intellectual property rights, or other violations of the law.

7.3 Refunds

You acknowledge and agree that students have the right to receive a refund, as detailed in the Term of use. Instructors will not receive any revenue from transactions for which a refund has been granted under the Terms of Use.

If a student asks for a refund after we have paid the relevant instructor payment, we reserve the right to either (1) deduct the amount of the refund from the next payment sent to the instructor or (2) where no further payments are due to the instructor or the payments are insufficient to cover the refunded amounts, require the instructor to refund any amounts refunded to students for the instructor's courses.

Article 8: Trademarks

While you are a published instructor and subject to the requirements below, you may use our trademarks where we authorize you to do so.

You must:

· Only use the images of our trademarks that we make available to you.

· Only use our trademarks in connection with the promotion and sale of your Unihance courses or your participation on Unihance; and

· Immediately comply if we request that you discontinue use.

You must not:

· Use our trademarks in a misleading or disparaging way;

· Use our trademarks in a way that implies that we endorse, sponsor, or approve of your courses or services; or

Use our trademarks in a way that violates applicable law or in connection with an obscene, indecent, or unlawful topic or material.

Article 9: De-activating Your Account

If you decided to de-activate your account. We'll use commercially reasonable efforts to make any remaining scheduled payments that are owed to you before deleting your account. You understand that if students have previously enrolled in your courses, your name and that Submitted Content will remain accessible to those students after your account is deleted. If you need help or encounter difficulty deleting your account, you can contact us via email to

support@Unihance.com

.

 

Article 10: Termination

Unihance may terminate Your use of the Products or Site immediately without notice for any breach of You of these Terms or any of Our applicable policies, as posted on the Site from time to time. We may discontinue offering any Product, Course, or Content at any time (which will terminate Your right to offer these Courses in Unihance 's Network). You may terminate Your use of the Site or the Products at any time by contacting Us at support@Unihance.com. Upon receiving notification from You, Unihance will no longer make Your Course available for sale on Our Network within 15 business days of receiving notice. Students that purchased Your Course prior to the termination event shall continue to have access to all Course materials indefinitely or until Unihance decides to completely remove the Course. Instructors that remove any Course content from the Platform will be liable to Unihance for the cost of any refunds given to Students that purchased the Course prior to the termination event. We have no obligation to retain any of Your Account, Courses, or submitted content for any period of time beyond what may be required by applicable law. Upon termination You must cease all use of the Site and Products. Any accrued rights to payment and all representations and warranties shall survive termination.

 

Article 11: Disclaimer

Unihance's Platform and its content and all services are provided as is, with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. You assume total responsibility and risk for your use of this Platform, Products, all related services, and the Network (including any third party websites). No oral or written information or advice given by Unihance or its authorized representatives shall create a warranty of any kind. Any references to specific products or services on the Platform do not constitute or imply a recommendation or endorsement by Unihance unless explicitly stated otherwise.

Article 12: Indemnification

You agree to indemnify and hold Unihance and its affiliates, employees and officers, harmless from and against all damages, costs (including, without limitation, settlement costs), losses, expenses, (including without limitation, reasonable attorneys' fees) and liabilities relating to any claim or demand asserted by any party against Unihance and/or its affiliates, employees and officers arising from or related to your activities or conduct on or through the platform/products.

Article 13: Miscellaneous Legal Terms

13.1 Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Unihance reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

13.2 No Employment, Partnership, Joint Venture or Agency

The Parties are independent contractors, and nothing contained herein will be construed to create an employment relationship, partnership or joint venture between Unihance and Instructor or to make either Unihance or Instructor an agent of the other party hereto for any purpose. Neither Party has the authority, without the other Party's prior written approval, to bind or commit the other Party in any way.

13.3 Notices

Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.

13.4 Force Majeure

Whenever a period of time is herein prescribed for action to be taken by Unihance, Unihance shall not be liable or responsible for, and there shall be excluded from the computation of any such period of time, any delays due to strikes, riots, acts of God, war, governmental laws, regulations or restrictions or any other causes of any kind whatsoever which are beyond the reasonable control of Unihance.

13.5 Translations

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

13.6 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

13.7 Survival

The following sections shall survive the expiration or termination of these Terms: (License to Unihance), (Relationship to Other Users), (Receiving Payments), (Refunds), (Deleting Your Account), and (Miscellaneous Legal Terms).

Article 14: How to Contact Us

The best way to get in touch with us is to contact us via email to support@Unihance.com. We'd love to hear your questions, concerns, and feedback about our Services.

 

Trust and Safety at Unihance

Unihance is founded on core values centered around the exchange of knowledge. We are committed to empowering highly knowledgeable everyday experts to provide an amazing learning experience for a global community of students.

It is up to all of us here at Unihance to live these values: instructors, students, and the Unihance team. When we live these values, we continue to create a thriving, sustainable marketplace where anyone can truly learn anything online — and have a great time doing it.

Who Forms our Community?

Students 
– Our students come to Unihance to have an engaging learning experience where they have access to a huge variety of topics from experts who practice these skills on a daily basis.

Instructors – Our instructors are an inspiring bunch who love to teach. They come to Unihance because of the opportunity to impact millions of students across the world, and for access to the tools, platform, and coaching that enables them to create high-quality courses.

What are the Ground-Rules?

1) Don’t spam

Students come to Unihance to have a safe and engaging learning experience and instructors teach for the love of sharing knowledge. Instructors: Once you’re on the Unihance platform, don’t try to sell other products or spam each other with requests and offers.

2) Don’t game the system

  • For instructors:Don’t direct Unihance students away from the Unihance platform, push the envelope on what is and is not allowed, or search for loopholes in policies. We want our community of students to grow, as does every other instructor. When you game the system, the whole community loses out on having a common pool of engaged students who want to learn.
  • For students: Don’t harass instructors, ask for free coupons, or offer reviews in exchange for things. The community relies on a healthy interaction between students and instructors, as well as honest student feedback to understand which courses are right for them.


3) Keep it professional

Our instructors actively collaborate and communicate with each other, and students and instructors have healthy and vibrant discussions through the course-taking experience. We ask that, in connection with those relationships, you are respectful, honest, and considerate with students, instructors, and Unihance staff. Be a positive member of the Unihance community. Never ask for personal information, or post unoriginal content as your own.


4) If you see something, say something

If anything you see or experience ever seems like a violation, or you are unsure about a policy, just let us know by emailing support@Unihance.com. Someone on our team will review every report, answer your questions, and determine whether there has been a violation of our policies.

We’re here to help you understand our policies and be successful on Unihance.

 

Restricted Topics

Unihance does not publish courses in some topic areas, or may publish only under certain criteria. Subject matter may be excluded due to concerns that it is considered either harmful or offensive to students, or because it is otherwise inconsistent with the values and spirit of Unihance.

It is the instructor’s responsibility to ensure their course follows the letter and the spirit of the policy when submitting to the Quality Review Process.

Restricted topics

Sexuality

Sexually explicit content or content with implied sexual activity is not permitted.

Nudity and attire

Nudity is not permitted. Attire should be appropriate to the subject area of instruction, without unnecessary emphasis on exposed body parts.

Dating and relationships

Content on attraction, flirtation, courtship, etc. are not allowed. Any other courses on long-term relationships must be in accordance with all Unihance policies, including those involving Sexuality and Discriminatory Language.

Examples that are allowed:

  • Marital counseling

· General discussions of intimacy within a course focused on strengthening overall relationship

Examples that are not allowed:

· Stereotyping on gender roles

Weapons instruction

Content providing instruction in the making, handling, or usage of firearms or air guns is not permitted. All other courses providing weapons instruction must otherwise adhere to all Unihance policy, including Violence and Bodily Harm.

Examples that are allowed:

  • How to disarm an attacker

Violence and bodily harm

Dangerous activities or behavior likely to impact health or result in injury cannot be shown. Glorification or promotion of violence will not be tolerated.

Examples that are not allowed:

  • Self harm
  • Substance Abuse

· Unhealthy weight management practices

  • Extreme body modification

· Combat courses encouraging disproportionate aggression

Examples that are allowed:

  • Martial arts courses

· Recovery programs for substance abuse

Animal cruelty

Treatment of animals such as pets, livestock, game, etc. must be in accordance with the recommendations of relevant animal welfare organizations.

Discriminatory language or ideas

Content or conduct fostering discriminatory attitudes on the basis of a group characteristic such as race, religion, nationality, disability, gender identity, sex, or sexual orientation will not be tolerated on the platform.

Illegal or unethical activities

Content must be in accordance with any applicable national law. Activities which are illegal in many jurisdictions may also be disallowed, even if permitted within the uploader’s country of residence.

Examples that are not allowed:

  • Courses on cannabis use

· Directions on cracking software access

· Instruction in doxing or other forms of harassment

Examples that are allowed:

· Instruction on how to find coupons or cheat codes

Misinformation and misleading content

Instruction which is intentionally misleading or that promotes ideas in opposition to the consensus in scientific, medical, or academic communities should not be posted.

Examples that are not allowed:

  • Vaccine hesitancy
  • Fringe theories

Sensitive or otherwise inappropriate topics or language

As a global learning platform with learners ranging from casual hobbyists to professional enterprise customers, we must take into consideration many sensitivities when evaluating content.

We will examine not only the kind of topic under discussion, but also how those topics are presented. When providing instruction on a sensitive subject area, ensure that all associated course materials treat that subject with care. Avoid language and imagery which is inflammatory, offensive or otherwise insensitive.

Intellectual Property Policy

Unihance is a technology platform that enables anyone anywhere to create and share educational courses. Our marketplace model means we do not review or edit the courses for legal issues, and we are not in a position to determine the legality of course content. However, it is important to us that instructors posting courses on Unihance respect the intellectual property of others. When instructors post courses on our marketplace, they make the promise that they have the necessary authorization or rights to use all the content contained in their courses.

Infringing activity is not tolerated on or through our platform.

This policy addresses what we do in the event of copyright infringement reports from content owners and trademark infringement claims from trademark owners with respect to the courses on the Unihance platform. The policy also addresses what we do when Unihance instructors’ courses are copied on third-party platforms without their consent.

Third-Party Copyright Infringement Reports

Unihance’s policy is to remove courses from our service when they are reported as infringing in a copyright infringement notice received from the owner of the original content. It is also our policy to remove all courses from any instructor who is determined to be a repeat infringer (for whom Unihance has received more than two valid takedown notices). We reserve the right to terminate an instructor’s account at any time, including when they post content in violation of the copyrights of others.

How to File a Report

If you would like to report a course on the Unihance marketplace and if you are the owner or the designated agent of the owner of the rights to the content that you believe the course is infringing, you can send us an email to support@unihance.com.

Before you submit a copyright infringement report, please remember these important things:

  1. We cannot process a copyright claim that is not submitted by the owner of the copyright or its designated agent. This is because we have no way of knowing whether the instructor who published the course you are reporting has received proper permission from the owner to use the content. We will ask you to provide an electronic signature to confirm that you are the copyright owner or have authority to represent the copyright owner (including if the copyright owner is an organization).
  2. Your copyright claim has to be sufficiently substantiated for us be able to address it. This means:
  • You provide sufficient information for us to contact you, including your full legal name, an email address, physical address, and (optional) telephone number.
  • If you are filing a report on behalf of an organization, you include the name of the organization and your relationship to the organization.
  • You precisely identify the original copyrighted material or, if multiple copyrighted works are covered in your notification, you provide a sufficiently representative list of such original material (such as a URL where the material is located);
  • You provide sufficient information for us to locate the reportedly infringing course(s) on the Unihance site (the URL on our website and the exact name of the course and instructor;
  • You add a statement saying: “I declare, under penalty of perjury, that the information in this complaint is accurate and that I am the copyright owner or am authorized to act on the copyright owner's behalf and I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”.
  • Knowingly submitting a false or misleading claim of infringement is illegal and you could be held liable and have to pay damages as a result. Unihance reserves the right to seek damages from anyone who submits a notification of claimed infringement in violation of the law.
  • There are types of content that are not protected by copyright. Copyright law doesn’t cover short phrases (like business names, book titles, and slogans), intangible concepts (like processes, ideas, and recipes), or facts. Before you submit a copyright claim, make sure that the content copied in the course is indeed protected by copyright.
  • Consider whether the use of your material in the course is “fair use”. Copyright law includes a “fair use” exception for certain uses of copyrighted content that are considered to be in the public interest. Fair use covers things like criticism, commentary, news reporting, and research. In considering whether a course’s use of your material qualifies as fair use, you should look at:
    • The purpose of the use (whether the course is paid or unpaid, whether the course critiques/parodies/transforms your material)
    • The type of copyrighted work being used (whether your work is factual or creative)
    • The portion being used (whether the course uses small, necessary excerpts of your material or substantial portions of it)
    • The effect on the market for your material (whether potential buyers would purchase the course instead of your material)

    Before you submit a copyright claim, make sure that use of the content copied in the course does not qualify as fair use.

    Counter-Notification

    If we receive a valid copyright violation report, we will send a copy of that report to the instructor who posted the reported course along with a notification that 1) the course was reported for copyright infringement and 2) we are removing the course from the Unihance service. We will also attach a form that the instructor can fill in and send back to us to submit a counter-notification. If your course has been reported for copyright infringement and removed from the Unihance service, and if you believe we made a mistake or that you have permission from the owner of the reported content to use such content in your course, then you may send us a counter-notification.

    The best way to provide us with a counter-notification is to fill in the form we provided you and send it back to Unihance support team member who notified you. To be effective, a counter notification must be in writing and include the following information:

    • Your physical or electronic signature;
    • Your name, address, and email address or telephone number,
    • Identification of the course that was removed and the location (URL) at which it appeared before it was removed (you can access this information from the copyright infringement report filed against your course, we always attach a copy when we notify you);
    • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

    Knowingly submitting a false or misleading counter-notification to a claim of infringement is illegal and you could be held liable and have to pay damages as a result. Unihance reserves the right to seek damages from any party that submits a counter-notification of claimed infringement or counter notification in violation of the law.

    Reports from Instructors of Infringing Content on Other Platforms

    We understand that when you post and make available your courses on the Unihance marketplace, you want to make sure that you will not find your courses offered on another platform without your permission.

    In the event you find your course available on another platform without your permission, please send us an email to support@unihance.com. Please keep in mind that since Unihance don’t control the content on other sites, we may not always be successful. Certain countries take different approaches to copyright law; as such, we cannot guarantee the infringing party or hosting site will comply with our notices and remove the infringing content from their platform.

    Third-Party Trademark Infringement Reports

    Unihance’s policy is to remove courses from our service when they are reported as infringing a third-party trademark. We also reserve the right to terminate an instructor’s account at any time, including when they post content in violation of the trademark rights of others.

    How to Submit a Trademark Infringement Report

    The fastest and easiest way to submit a report of trademark infringement to us is to send a notice to our support team. Please note that a copy of your notice will be sent to the party who posted the content you are reporting. Before you submit a trademark infringement report, please remember these important things:

    1. Your trademark claim has to be sufficiently substantiated for us be able to address it. This means your communication must include substantially the following:
    • Your complete contact information (full name, mailing address, and email or phone number).
    • The specific word, symbol, etc. for which you claim trademark rights.
    • The basis for your claim of trademark rights (such as a national or community registration), including registration number, if applicable.
    • The country or jurisdiction in which you claim trademark rights.
    • The category of goods and/or services for which you assert rights.
    • Sufficient information for us to locate the material on Unihance that you believe violates your trademark rights (web addresses/URLs of the allegedly infringing content).
    • A description of how you believe this content infringes your trademark.
    • If you are not the rights holder, an explanation of your relationship to the rights holder.
    • The following statement: “I have a good faith belief that use of the trademark as described above in the manner complained of is not authorized by the trademark owner, its agent, or the law.”
    • The following statement: "The information in this notice is accurate, and I declare, under penalty of perjury, that I am the owner or authorized to act on behalf of the owner of a trademark that is allegedly infringed."
    • Your electronic or physical signature.
  • Submitting a false or misleading claim of infringement could result in liability for you. Unihance reserves the right to seek damages from any party that submits a false or misleading notification of claimed trademark infringement.
  • Consider whether the use of your trademark in the course is “nominative fair use”. Trademark law protects the use of a name or brand for selling products and services, with the goal of preventing consumer confusion. Most countries’ laws include an exception for “fair use”, which allows others to use a trademark for factually referencing the trademarked product or service, or commenting on or criticizing the mark. Consider the likelihood that others would be confused into thinking that your company or brand had created or is sponsoring the course. Before you submit a trademark claim, make sure that use of your trademark in the course does not qualify as fair use.
  • Support team Contact Information

    • Unihance’s support team of reported infringement can be contacted via email at support@Unihance.com